Alison-Larkin

What is Term Life Insurance? Term life insurance provides a lump sum, tax-free payment in the event of the death of the insured person. More specifically, SmartBunny Easy Term Life Insurance is a l...

From the home screen, select the icon in the top right corner to open the main menu. Select “Settings”, then “Profile”.  There you can see (& edit) all of your personal information: your name, emai...

All claims are received, processed, and resolved by our Claims Administrator, IMG (International Medical Group). You can either start your claim online, over the phone or by mail. You'll need your ...

Check with your credit card company to see what kind of travel insurance you have as a card benefit.  Some cards provide very limited coverage, they may or may not cover any pre-existing conditions...

The death of a loved one is always difficult. In addition to the emotional burden such a loss can bring, families are often faced with related financial pressures as well. We now offer 'Final Expen...

A written formal claims appeal may be sent to IMG requesting a review of previously processed claims.  It is important that you submit your appeal and any supporting documentation within sixty (60...

Each proposed hospital admission, inpatient or outpatient surgery, and other procedures as noted in the Certificate Wording must be pre-certified for medical necessity. It is important to note that...

How do I update the payment info on file with SmartBunny so that my bill will process? Have you recently gotten a new debit card? Maybe you lost yours or it expired and you are now the owner of a s...

Our Claims Administrator aims to pay eligible claims directly to the health care providers wherever possible, however, the process is not the same in all countries. For example, while most hospital...

Absolutely! We encourage you to do just that, actually! Feel free to jot down any questions that come up while reviewing the wordings and one of our licensed agents would be happy to go over them w...